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You will receive a confirmation of your purchase within 24 hours. Orders typically take 1 to 2 business days to process, please factor in this time in addition to shipping estimates. Orders are processed during Monday to Friday - 9am to 5pm.
All orders are shipped within 5 business days of purchase. Once your order has shipped you will receive a tracking number via email.
Shipping times will vary depending on the area you are shipping. Within Canada, packages are generally delivered within 5-7 business days.
We do ship internationally! For orders shipped outside of Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.
Any orders containing both a pre order and a regular item will receive a blended shipping rate. This means that you have paid shipping for both items, and your regular item will ship right away.
We also offer free local pick up if “curbside” shipping is selected and you may pick up your order directly from our Kelowna location.
Lost or Stolen Packages:
Fossello’s is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.